Bloddy hate sims useless error message handed to me to sort out today. Spoke to sims support they suggested removing all installs of it from the network, then deleting all files it fails to uninstall, reboot workstation, reinstall sims, reboot workstation, run sims update, REPEAT FOR 30+ WORKSTATIONS. what a supprise still doesn't fix the problem.
Is it possible they are just trying to put off the problem for a while.
tried there fix on one (correct errors on there email for how to fix the error) didn't work so sent email straight back to them, waiting for anouther fix to be sent.